Question 1

What makes Medi 1000 unique compared to other hospital software?

Accepted Answer

Medi 1000 includes OP Direct, where a patient scans a QR code at the hospital and gets an OPD ticket and live token on their phone, and Audio-Video Informed Consent, where the patient reads the affirmation on camera, the clinician taps each disclosure, the anaesthesiologist verifies with their hospital login, and the file downloads to the hospital server under the OP number, IP number, and patient name. The lab desk takes the doctor’s blood-test or scan order. Scans get a study number. Staff paste a report or viewer link, or the clinic machine sends that link. The doctor, the front desk, and the patient open the same link. Medi 1000 keeps the order, the study number, and the link. The hospital machine keeps the pictures.

Question 2

What is OP Direct in Medi 1000?

Accepted Answer

OP Direct is Medi 1000’s unique 1-click outpatient booking feature. Patients scan a QR code at the hospital gate or tap a WhatsApp link to generate an instant OPD ticket and live token number — no registration desk, no queue. Hospitals print pre-configured OP Direct QR posters from the admin portal and place them at parking, triage, and reception areas.

Question 3

What is Audio-Video Informed Consent in Medi 1000?

Accepted Answer

Audio-Video Informed Consent is Medi 1000’s on-camera consent recording system. Before a procedure, staff record the consent with the patient on camera reading the affirmation aloud. The clinician taps each disclosure point as it is explained. Anaesthesia is a separate chapter. The anaesthesiologist verifies with their hospital login. After verification, the file is downloaded to the hospital server under the OP number, IP number, and patient name. Features include tap-to-confirm checklists, signature or witness seal, emergency bypass, printable certificates with one-time QR playback codes, configurable retention (1–365 days), multilingual support (English and Malayalam), custom surgery categories, SHA-256 tamper detection, view audit logs, and role-based access.

Question 4

How does audio-video consent work?

Accepted Answer

Before a procedure, staff record the consent on camera. The patient reads the affirmation aloud while the clinician taps each point that was explained, including anaesthesia when the case needs it. The anaesthesiologist then verifies with the hospital username and password already saved in Admin → Doctors. After verification, AV consent download saves the file on the hospital server as the OP number, IP number, and patient name. A downloaded file is kept. A consent that is never downloaded is removed from Medi 1000 after the retention period set by Super Admin, 15 days by default.

Question 5

What is the lab desk in Medi 1000?

Accepted Answer

The lab desk is the hospital worklist for blood tests and scans. The doctor orders the test from the visit and sends it to the patient. The lab sees the name, phone, hospital UHID, and test. Scans also get a study number. After the test, staff paste the report or viewer link, or the clinic machine sends that link for the same study number. The doctor, the appointments desk, and the patient in My Bookings all open the same link. A blood-test photo or PDF can still be uploaded with the visit and is kept for about 10 days. The pictures stay on the hospital machine. Medi 1000 keeps the order, the study number, and the link.

Question 6

Does Medi 1000 store the scan images?

Accepted Answer

No. Medi 1000 stores the order, the patient name, the hospital UHID, the study number, and one web link. The X-ray, ultrasound, CT, or MRI pictures stay on the hospital scanner or its archive. Medi 1000 is not a PACS and does not store DICOM files.

Question 7

How does the lab report reach the patient?

Accepted Answer

After the test, staff paste an https report or viewer link, or the clinic machine posts that link for the same study number. Open report or Open images then appears for the doctor, the appointments desk, and the patient in My Bookings. The patient is not asked for a UHID or a link. Pasting the link does not send a WhatsApp message.

Question 8

What is Medi1000?

Accepted Answer

Medi1000 is an AI-powered, all-in-one hospital and wellness clinic management platform. It features AI voice booking (patients describe symptoms out loud and are automatically routed to the right department using ZOE AI), doctor portals with digital prescriptions, patient analytics, GST billing, WhatsApp appointment alerts, token/queue management, and staff scheduling — all from a web browser with no installation required.

Question 9

Does Medi1000 have AI features?

Accepted Answer

Yes. Medi1000 includes AI-powered voice booking and intelligent symptom triage via ZOE AI. Patients speak their symptoms into a microphone on the booking page; the assistant analyses the transcript, detects urgency, and automatically routes them to the right department — Emergency (ER), a specialist, or a general practitioner (GP). The AI supports multiple languages including English, Hindi, Malayalam, and Arabic, and handles speech-to-text variations and phonetic errors.

Question 10

How does online appointment booking work on Medi1000?

Accepted Answer

Patients visit the clinic's dedicated booking page, choose a service or doctor, pick an available date and time slot, and confirm with their name and phone number. The clinic admin receives instant notifications. Patients get an automated WhatsApp confirmation and reminders.

Question 11

What is the Doctor Portal in Medi1000?

Accepted Answer

The Doctor Portal gives each doctor a private login to view their appointments, write structured digital prescriptions (medications, dosage, frequency, duration, diagnosis, follow-up), save reusable diagnosis templates, and share prescriptions via WhatsApp or print.

Question 12

What patient analytics does Medi1000 provide?

Accepted Answer

The Patient Analytics dashboard shows age group distribution, gender breakdown, top diagnoses across all prescriptions, and most frequently prescribed medicines — displayed as interactive donut charts, bar lists, or tables.

Question 13

Does Medi1000 support GST billing?

Accepted Answer

Yes. Medi1000 generates itemised GST invoices for every appointment that can be printed or shared digitally. You can configure your GST number, tax rate, and HSN codes.

Question 14

How do WhatsApp alerts work in Medi1000?

Accepted Answer

Medi1000 generates pre-filled WhatsApp click-to-chat links for booking confirmations, reschedule requests, prescription sharing, and bulk marketing campaigns — no WhatsApp Business API subscription required.

Question 15

Can I manage multiple doctors and staff on Medi1000?

Accepted Answer

Yes. Medi1000 supports multiple doctors, nurses, and therapists with individual profiles, availability schedules, and separate login access to their respective portals.

Question 16

Is Medi1000 free to use?

Accepted Answer

Medi1000 offers a free trial with full feature access — no credit card required. You can register your clinic, onboard doctors, accept bookings, and manage patients from day one.

Question 17

Is patient data safe on Medi1000?

Accepted Answer

All data is stored on Google Firebase with industry-standard encryption in transit and at rest. Firestore security rules ensure each user only accesses their own data.

Question 18

How do I get started with Medi1000?

Accepted Answer

Click Register Your Centre on the homepage, fill in your clinic details, and your portal is live in minutes. No software to install — everything runs in the browser on any device.

Question 19

What AI technology does Medi1000 use?

Accepted Answer

Medi1000 uses its built-in ZOE AI assistant for real-time symptom triage. When a patient uses voice booking, their spoken description is analysed and returns a structured triage result — department routing (ER, specialist, or GP), urgency level (routine, soon, or urgent), detected symptoms, and red-flag emergency warnings. The assistant is designed as a clinical support tool and does not replace doctor judgement.